Shipping policy
Shipping Policy
Welcome to LustreWave! We are committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below for important information about processing times, shipping estimates, and delivery details.
Order Processing
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Orders are processed within 1–3 business days after payment is confirmed.
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Orders are not processed or shipped on weekends or holidays.
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During high-volume periods, promotions, or holidays, processing times may be slightly delayed.
Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier.
United States
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Standard Shipping: 3-8 business days
International Shipping
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Estimated delivery: 5–8 business days
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Delivery times may vary based on customs processing and local postal services.
Tracking Information
Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking updates to appear.
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions.
Delayed or Lost Packages
While we do our best to ensure timely delivery, LustreWave is not responsible for delays caused by:
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Shipping carriers
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Weather conditions
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Customs delays
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Incorrect shipping addresses provided at checkout
If your package appears lost or delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order. LustreWave is not responsible for packages delivered to incorrect addresses entered by the customer.
Delivered But Not Received
If tracking shows your package as delivered but you have not received it:
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Check with neighbors or household members
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Contact your local carrier
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Reach out to us for assistance
International Customs & Duties
International customers may be responsible for customs fees, import duties, or taxes charged by their country. These fees are not included in the purchase price or shipping cost.
Contact Us
If you have any questions about your shipment, please contact our support team and we’ll be happy to help.